Return | Refund | Exchange policy
We want your love for our products. Since each product is hand-poured in small batches, slight variations in colour, fragrance strength, or texture are natural and part of the handmade charm.
Returns & Exchanges
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We currently do not accept returns or exchanges for reasons of preference (fragrance, colour, size) due to the nature of our products.
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Returns or exchanges are only accepted if the product you receive is damaged or defective.
Damaged or Defective Products
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If your order arrives damaged, you must:
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Share a clear unboxing video + photos showing the issue.
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Contact us via WhatsApp or email within 48 hours of delivery.
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Once verified, we will arrange a replacement at no extra cost. If a replacement is unavailable, a refund or store credit will be offered.
Non-Returnable Items
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Used candles, partially burned candles, or products without their original packaging.
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Gift cards, sale items, and customised orders.
Refund Timeline
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Approved refunds will be processed within 7–10 business days to your original payment method.
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In the case of COD orders, refunds may be issued via UPI or bank transfer.
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange a defective item for the same product, contact us within 48 hours of delivery with proof.